Testimonials
Quick response on the weekend. I called them late on Saturday. Returned my call early Sunday. They offered to fix it Sunday. I opted to have them do it Monday. Not an urgent matter this time as the temp was mild.
Excellent service! Courteous and friendly.
Lance was a very nice person and worked really hard to fix the problem
Rumer Loudin is awesome. I called this morning for service and they were at the house in less than an hour. Jimmy and Zack were great. Jimmy found and corrected problems that I am sure will save us money over the long run. If you need HVAC work done, give them a call!
Great service as always! Rumer does a fantastic job and I could not recommend them more!
Went above and beyond to maintain our furnace! Thank you.
Always happy with the service from Rumer. Excellent workmanship. Great customer service.
Your reputation and the Trane product were leading reasons for choosing you. We were not disappointed.
Your service men was fantastic thank you
Good technician, good company,
Tech was knowledgeable and friendly.
Both of the technicians that came to my home were very nice. They fixed the problem with my furnace in no time at all. I was very pleased with the service provided.
Jimmy patiently answered all my questions, was very knowledgeable & explained the workings of my system—heat pump, furnace & thermostat. The capacitor on my 10 year old heat pump needed to be replaced & he told me what it should read & actually put a tester on it demonstrating to me the actual low readings. I was very impressed w/his professionalism, expertise & mannerisms.
Lance did great
Lance has always taken good care of us. We have always had great service. Thank you!
Great service
5 stars as always
Excellent service!
Amazing service.
Amazing service.
Professional, no sales pitches, explained everything that was needed. Recommend highly
Quick response. Professional, fair price.
The technician was very friendly and knowledgeable and explained the work he completed. I will call for a springtime check up.
Very prompt, professional service!! Thank you!!
My husband and I were having furnace issues and I called Thursday around 3:30 and they were able to come by Friday morning at 8:30 am- the man came in and diagnosed the issue within 15 minutes and had it fixed in about 10 more. Could not be happier and more pleased with the customer service and the service itself and really appreciate them!
Thank you,….. a quick response, and solution to the problem! Very prompt and professional. I’m staying away from Google or anything that has “cookies” attached (no pun intended). Lately have had problems with crazy email ads. FYI- Riverfront finally called about an hour after you left
Everything was great! Lance was very professional. Thank you
Brandon was extremely awesome. My call back was immediate. He went above and beyond to make sure everything was fixed correctly . Very professional, knowledgeable and very confident in his ability to fix my issue with the furnace. Seriously this guy needs a raise.
The young man was polite, friendly and professional. Had the furnace up and going in no time. Thank you for the prompt service.
The young man was polite, friendly and professional. Had the furnace up and going in no time. Thank you for the prompt service.
Technician was very attentive and thorough. Also took the time to personally go pick up a necessary part so that the furnace was operational within the same service call without having to wait for the part to come in if it would’ve been ordered. With the repair it appears to be operating as it should. Will definitely do business with again in the near future and highly recommend Rumer Loudin Inc.
Very fast responses, quality work, great customer service.
Rumer Loudin is top notch service. I have had them come several times in the past. Very friendly people and great service. Thank you for being my go to business and very professional.
Techs are very professional and do quality work.
Super service from first call to showing up before time expected. Brandon was great.
Everyone was so professional, prompt, & kind!
Jake Whipkey has serviced our heating & air etc for years. He is smart experienced & capable. Good man, like his dad was.
Helpful and responsive office staff and service person was knowledgeable and skilled!
Very pleased as usual with our service. Furnace problem was fixed in a very timely manner. Technician was very knowledgeable and kind.
Very pleased as usual with our service. Furnace problem was fixed in a very timely manner. Technician was very knowledgeable and kind.
They came out and had me up and running within a couple hours. Still needs another part but I’m up and running. Thank God it’s going to be 8degrees tonight.
Excellent service! Courteous and friendly.
They came out and had me up and running within a couple hours. Still needs another part but I’m up and running. Thank God it’s going to be 8degrees tonight.
Very efficient service
Came early and worked over until everything worked.
Very prompt, courteous, and efficient.
Great service. Fast and responsive.
They were able to check and fix my problem on the same day. The technician was friendly and professional.
Technician was extremely helpful, knowledgeable and fix everything needed in timely manner. Thank you.
Very nice people came out quick found the problem and had it fixed within 2 days
Always prompt professional service. I’ve used them on several properties and the job is ALWAYS done right the first time. Thank you Rumer-Loudin
RUMER ONCE AGAIN……..OUR HERO. Seth is becoming part of the family!! Again……SERVICE, SERVICE……..SERVICE!!! Thank you once again.
Always on time, knowledgeable and courteous, they have always worked to work with me since I work a very screwed up schedule usually I’ll call for a check up and they will be willing to find time to get me taken care of. Yesterday I called around 1:00 and they were able to work me in around 1 hour later.
Rumer-Loudin is by far the best ac/furnace business we have had the pleasure working with. Very knowledgeable techs. They work around your schedule. Very trustworthy. Give them a call for your ac/furnace needs.
Professional, knowledgeable and courteous. Highly recommend
Very friendly and informative service!
Have used you folks a couple of times &&&& have nothing to say bad about anything. Service, convenience, price & honest work. Will always Rumor!!! Happy New Year!!
Our furnace would not cycle and operate. Seth came out immediately and trouble shooted. He determined it was a voltage problem and helped me focus on next steps. Very professional and extremely knowledgeable. He never disappoints!
The guys were very nice and very efficient. I would be very happy for them to service my furnaces and AC units again in the future.
You talk about customer service. The furnace went out during a severe cold spell. Brandon from the Barnesville office returned my call that evening and was there the next day. Called and explained a part needed to be ordered, in two days it was installed and the heat was on!! Absolutely highly recommend these guys!!
Geothermal unit installed 2012 by Rumer-Loudin and maintenance annually as well. Service and office personnel are first rate.
Good reliable service, friendly technician
Excellent and professional service. Lance is nothing short of being the very best Technician. Lance is very knowledgeable and a professional at his craft. Thanks again Lance and thank you Rumer-Loudin for your service!!! P.S. I hope Lance is with you for a very long time!
Very nice service technician. Explain everything as he was working on and provided opinions on future care needs.
Thank you. Been very good doing business with Whipkeys now Rumer-Loudin. Jake helped me fix my furnace several years ago and helped me keep it going since. Brandon was very good to work with and it was all taken care of with a couple phone conversations.
Friendly and quick
You talk about customer service. The furnace went out during a severe cold spell. Brandon from the Barnesville office returned my call that evening and was there the next day. Called and explained a part needed to be ordered, in two days it was installed and the heat was on!! Absolutely highly recommend these guys!!
Jake did a real good job, and everything is perfectly dry.
Professional technician explained issues and gave options.
Always treat us good on our service calls
They came quickly and as always do great work.
Called to get an estimate on heating unit for a sunroom addition added to my home. Very quick response and very professional young man came to get measurements. Looking forward to working with them for our installation!! Great group of people!!
This is for the Moundsville office. Ruthie that works in the office is great. She works with scheduling to make it fit your schedule. The service technician was also great. Very professional. Would highly recommend.
Brandon, is the best, always super helpful and provides expert advice and timely service.
Rumor Loudin is always great to get to rentals as soon as possible and wonderful to work with whether it’s with us or our tenants !!
Great experience with service tech he was very nice, fix my problem very quickly but hung out to make sure everything was good to go plus fix another problem while he was checking things out.
This is for the Moundsville office. Ruthie that works in the office is great. She works with scheduling to make it fit your schedule. The service technician was also great. Very professional. Would highly recommend.
We have done business with Rumers for over 30 years. Always awesome service and professional employees
Always within the time frame they set up. Very professional. Zach was very polite and knowledgeable.
The appointment time was fast. Jimmy the tech was very knoledgable anf eager to answer any question or concerns I had.
Quality professional service
Very professional, knowledgeable, and courteous staff!! Would definitely recommend!
Everything went fine & quickly completed.
Seth was very nice and did a good job. I’m happy with Rumer Loudin and will continue using them.
Enjoyed working with everyone.
Very pleased with entire process.
Just wanted to give Zack a great review for the maintenance on my furnace. He answered all questions, and was patient, kind and got the job done well.
Brandon was very knowledgeable and explained everything well.
Service representative on time, through check of furnace and test of working condition
Very friendly and pleasant young man came to do our fall check-up! Very thorough!
We were very happy with the fast service when our furnace recently malfunctioned. A technician was sent the same day, diagnosed the problem and the next day had our new motor installed. Thank you Lance and Kelley.
The technician was very nice. He fixed the problem with my furnace in no time at all. I am very satisfied with the service provided.
My 92 year-old mother is so appreciative of the excellent, top-notch service provided by Rumer-Loudin on October 18. Her furnace had failed twice in a week but this time, it would not restart. And, on a cold morning, it was not comfortable for her. Within minutes a technician arrived and in short order, by 9:15 am, the problem was diagnosed and fixed! your employees went above and beyond the call of duty to make this happen. It says volumes about their dedication and your firm!
We were very happy with the fast service when our furnace recently malfunctioned. A technician was sent the same day, diagnosed the problem and the next day had our new motor installed. Thank you Lance and Kelley.
Receptionist and service tech very nice and polite. Highly recommended.
I was very happy with my technician. He was thorough and friendly. I would definitely call Rumor Louden again. He had my problem fixed in no time
Excellent professional unmatched service. Showed up as expected. Finished furnace and heat pump maintenance in a very timely manner. Very affordable. Thank you once again Rumer Loudin for your exceptional customer service.
Geothermal unit installed 2012 by Rumer-Loudin and maintenance annually as well. Service and office personnel are first rate.
From the first phone call until the last of the install: excellent.
We love our geothermal furnace that was installed in 2012. Any issue we have had has been fixed quickly and efficiently. Rumor Loudin has great customer service!!!
Jimmy was very knowledgeable and helpful, actually going beyond what we asked him to do, (in a good way). We have no complaints with him nor Rumer Loudin.
Excellent and prompt service !!!! Thank you all so much !!!
Great service!
Seth was amazing! He explained everything he did!
Arrived early, after checking to see if it was OK. Took his time explaining things in different options. Gave me an idea of length of time to install.
I am a Moundsville customer and Zack came for my maintenance. Zack was very professional, thorough and efficient. He explained what all he did prior to leaving. I am very pleased with the service he provided
Lance was quick to figure out the issue with our unit.
Rumor Loudin came with in one day of our call. He showed up on time and assessed the situation immediately, and most importantly had a part with him in order to fix it right away. This was for our air conditioner, and since it was hot and muggy, we felt extremely lucky that he was able to fix it immediately. He was very professional, and we would use him again
Lance and Seth did a great job diagnosing and fixing the problem with our air conditioning unit. These guys were friendly, upfront, and honest. Thanks for the tips on how to maintain the unit, and appreciate you getting us in so quickly.
Very knowledgeable and super friendly! Knew exactly what the problem was and had the correct parts to fix it right then and there! 10/10 recommend!
It was great they came when they said they would and was fast working explained everything they did. couldn’t ask for better thanks
Extremely prompt and very professional.
Called at 9:45 and text showed up at 10 AM.Had the problem fixed in approximately 20 minutes.Tech Jimmy did a fantastic job.Thank you
Very prompt and courtes and meticulous in their work and explaining the problem will call no one else for my future service
Highly recommend Rumer-Loudin! Been a customer for 0ver 20 years and they’ve never let me down. Just called them this morning with an issue with my AC not working. They had a tech out same day, diagnosed, and fixed the problem. Up and running in the afternoon. Great service. I sign up for their yearly maintenance agreement as well. Worth it for the peace of mind! Thanks all at Rumer-Loudin!
I don’t do well with this computer stuff. The technicians that came to my house were friendly and professional. Jimmy & Zach. Service was excellent so far. Thank you.
We have 5 A/C units which needed general inspections and tune up. Called Rumer-Loudin to set it up. They arrived when they said they would and serviced all units. The units are operating great. Very satisfied with the service company and their people.
Brandon really helped us out two winters ago when we had that brutely cold winter. He is fantastic.
They did a real good job installing my new system. Boy that heat pump is quiet. The guys that came down from St. Clairsville worked together to get things done. They got there at 9 am and were finished by the afternoon.
They came quickly and as always do great work.
Jake showed up within half an hour after coming into the office. He got right to work and did what he had to do. I was happy with his work. He was very professional and explained everything to me. You should be very proud of Jake.
I will always do business with you, you answer the phones and you come when you say you will come. That is most important to me.
Recommendation on the manufacturer’s suggestion for installation and after initial consult very comfortable! Very professional and listen to customer.
Fast & excellent, dependable & experienced service.
They were very thorough and helpful. The tech was very nice and prompt.
Seth was a very enjoyable and knowledgeable young man. Hang on to him!
The people at Rumer Loudin were all very nice and helpful. When we called them with our problem, they were able to come the next morning. The technician was prompt and worked until the problem was remedied. We recommend them very highly.
Always accommodating & friendly. Great service every time
We are very grateful for you♥️
Friendly, knowledgeable and efficient. Thanks Lance!
I have alway been very satisfied with the services and products you provide. The repair technician who came out today was very professional and answered all my questions. I look forward to receiving a quote for a new system and having a cool house again.
Great service
Service was on time and very professional. I recommend your company to all our neighbors.
Great job. Fast service. All is working amazing again. Thank you.
Very quick and efficient!!! Thank you for getting our air back to working!
Awsome job. Fixed our air-conditioner and furnace on the same day. Lance was polite, and efficient.
Jake presented a very good presentation. He was a very nice young man.
Great service as always!
Fantastic people and service!
I have always used your Company for fixing any problems with My 36 yr old furnace and air cond. Your company has always been extreme helpful as far as accomidating to my schedule. Lance came to my mobile home on Tues. He took care of the problem immediately . Furnace was not giving out heat on damp mornings! He also checked the 13 yr old air cond. Lance is an excellent employee for your Company!
Just had an estimate done. Great doing business with Branden Nothing pushy just the honest facts. Looking forward with continuing business with Rumer Loudin
Service was on time and very professional. I recommend your company to all our neighbors.
I called this a.m. because our rental unit a/c was not working since last night. They were thankfully , able to send a repairman and squeeze us into the schedule today, and it is fixed. We are very grateful for your fast service!!
Dear Rumer-Loudin: I would like to thank you for the quick response for the gas leak at the Manse and then for the return call when two units at the church were not working. It was reassuring to us that you called and informed us that the church would be okay with only one furnace working, and then you arrived the first thing in the morning to repair those items. Thank you so much for your service. You put our minds at ease with your assurance and then your quick response to repair things. I am personally frightened of the gas and especially any leak. Thank you again.
The technician Brandon was a true professional. He was prompt and courteous and efficient. He explained what was bad and replaced the faulty parts. I will gladly recommend Rumor Loudin to friends and family for their needed repairs. Thanks again for the speedy service.
Jimmy was very knowledgeable and explained what the problem was. Very professional, kind, and approachable.
We are very satisfied with service provided ! Tech was very efficient and cordial ! Thanks for your prompt response !
a/c is working fine—–thank you so much Brandon .I don’t know what i would have done with my breathing problems in this …”90 degree weather. I will be looking forward to getting your estimate on a new system.
Serviceman Jimmy came to my house and reinstalled the outer doors to our residential HVAC unit. I appreciate his friendly, professional service. I will continue to advise others of the positive relationship we have with Rumer-LOUDIN. Thanks very much!
We have had them do several jobs for us over the years. Always very thorough and show up when they say they will. Workers are very knowledgeable and get things fixed quickly. This is the only company I will use.
Appreciate him coming when you did. Did a real good job
Service and Technician was great
Rumer Loudin always does a great job. Very friendly, knowledgeable and fast. Thank you!
Jake Whipkey did a great job. He stayed and thoroughly checked our heat pump until he found the problem.
Service was excellent.
Jimmy was very professional and knowledgeable! He was able to fix my air-conditioning unit quickly. We are so grateful that the house is not 80 degrees any longer!! I highly recommend Rumer and Loudin!
Excellent service, very knowledgeable tech and got right to the problem, very happy with him. Will be calling later in the fall for recommendations on replacing the unit, or sooner if it decides to give up the ghost!
Brandon did a great job. He diagnosed the problem and repaired it fine. He did a nice neat job. In the future I would be glad to have him do any repairs that furnace or ac would require.
He was very helpful and thorough. Thank you
Lance was very professional. He provided us with good service. Very satisfied! Thank you!
We like having a warranty with yearly check ups The Technician was very thorough. Took his time making sure everything was in working order.
It was a capacitor, a simple & Quick Fix! Thanks so much for your prompt attention!
Friendly serviceman arrived earlier than estimated. He thoroughly checked over our HVAC unit and made necessary adjustments and repairs. Thanks for your prompt service.
A few years ago I began using Rumer-Loudin’s semi-annual maintenance program. Seth found a concern that needed to be addressed, then completed the maintenance. So now I’m ready – Let it snow, Thank you
Fine service. Fine company. Fine products.
I called about my ac not shutting off. Rumor Loudin said they weren’t sure if they could make it today to fix the problem. I spoke to one of the techs to see if there was something I could do. He walked me through a few things and came to a conclusion that my thermostat was bad. He managed to squeeze me in for a service call which I thought was above and beyond. He came and fixed my my problem within minutes. I can’t tell how grateful I am right now. The heat this week has been unbearable and they came to my rescue.. I can’t say enough good things about Rumor Loudin.. they also installed my new furnace and ac unit a few years ago. Their attention to detail and their professional attitude made up my mind to have them do my installation…kudos to all you folks there in the field and in the offices…thank you so much..Sincerely James R.
Lance was very efficient. I would recommend him to my friends.
Brandon was very professional and polite. He did a walk through, looked at what I had to work with already, asked me what side of the house I would want the unit on, and he even acknowledged and said hello to my pets!
Very friendly and pleasant young man came to do our fall check-up! Very thorough!
AC acted up first day on the heat wave, shut it off and called the office. The receptionist was quick with scheduling me in only a couple days out. The tech Jacob is the best, he arrived and was very quick, efficient, and informative. We used them with our furnace over the winter. Same quality experience. Reasonable pricing. Thanks again.
Our A/C quit working in the middle of the night. I called the following morning as soon as the St. Clairsville Rumer Loudin office opened and ask if someone could look at the A/C unit. The very friendly staff (Jessica) was able to send out a Technician right away because they just had a cancellation (lucky for me). The Technician (Jimmy) quickly diagnosed the problem and replaced the part needed. From the time I called to the time my A/C was making cold air again was probably 45 minutes. First class, reliable and trustworthy company!
Fast response! Honest and reliable!
Talk about fast service! Very helpful and friendly from start to finish. Thank you Rumer-Loudin!
Talk about fast service! Very helpful and friendly from start to finish. Thank you Rumer-Loudin!
Showed up on time. Diagnosed my issue quickly and had it fixed in no time.
Rumer-Loudin’s tech does excellent work. Very willing to explain what they are doing and answer any questions one might have.
Called them on a Sunday and their tech was here Monday morning! He was so polite and informative. It was priceless to get such prompt service on the edge of a heat advisory!
Lance was super professional, Knowledgeable, quick to get started. Even had to go out of his way to find the correct part. Back up and running in less than an hour. 5 stars for technician Lance!
Tom and Bob have been involved in both of my installations and there is no one better. Manny is new but a really good and pleasant help to Bob,
Thank you so much. Lance did a very detailed job.
Very knowledgeable service rep. Did complete check of Air conditioner furnace and dryer exhaust.
tech was very nice
Just had the furnace/air conditioner checked by Zach at the Moundsville site–Extremely professional and knowledgeable!
Jake came today and is working up an estimate for work to be done at my home in Cameron. The Moundsville office and Jake have been very professional and I look forward to working with them for my HVAC needs.
Always feel like a priority when needing service. Techs are friendly and work til the job is done.
On time, friendly, personable, and knowledgeable.
Always on time, knowledgeable and courteous,
Techs are very professional and do quality work.
Quick service for an estimate!
They came quickly and as always do great work.
They are amazing at their job, and extremely timely in scheduling appointments. Jake Whipkey never lets me down, any time I have an issue with my AC it’s a seamless process having Rumer Loudin come do repairs.
Our service tech was Lance. Outstanding service and within the budget!! Highly recommend!! Thank You!!
Quality HVAC services
Showed up on time, very professional and explained everything to me. Would recommend to others.
All very good!
He was very professional and worked fast!
Always dependable and nice! Definitely recommend!
High cost but service and technician were great. He was kind, respectful and I was totally comfortable with him in my home.
I live in Columbus but own the home in Barnesville that my niece and her daughter live in. I feel so confident that the folks at Rumer-Loudin will take good care of my family. Definitely peace of mind! Thank you so much!
We had been with you for so long I don’t really remember why we chose you. Ed and I did many years ago. I am very satisfied with you and your service.
Have used the service many times in the past and very satisfied.
The guys that came out and did service on my old furnace were excellent.
Very grateful with the service and expertise from the entire workforce. Thanks.
GOOD WORK ALL! THANK YOU.
Quick and through service. Would definitely recommend!
As always, excellent service.
Seth was polite, professional and explained what he was doing and probable causes to my issue. Pleased with the service and understand the next steps that will need to be taken after the service today.
This company is very professional and knowledgeable. They came out and diagnosed and repaired my heat pump within 2 days.
Service was within 1 day of calling with the problem. Technician was on time and extremely knowledgeable. Identified the issues immediately and fixed everything to my satisfaction. Provided me with an explanation of what was wrong and how he fixed the same. Extremely satisfied.
Very professional, knowledgeable, and courteous staff!! Would definitely recommend!
Identified and fixed the issue quickly, thank you!
Lance did an excellent job in trouble shooting the problem of my gas furnace. I will be proud to recommend Rumer-Loudin to future customers.
Absolutely great service!! Called about our air conditioning unit. They arrived within 2 hours and had it up & running.
I’m just getting estimates right now, but the company rep was right on time, very knowledgeable and answered all my questions with professionalism.
Very satisfied!
Job well done!
Always professional and friendly.
Glad Sid and Brandon came out, took all measurements to make sure the size I needed would work. Thank you for helping get the right furnace.
Thanks. Great job.
On 9 April 24, Mr.Loudin arrived at my home on time. Mr Loudin was very professional and very knowledgeable on the mini split systems for my application. There will be further discussion after I receive his quote.
We had a water line break in our basement. When I called Rumor/Loudin, which was after 3pm, they were able to arrive the next day.Brandon was a true blessing. He explained all that needed done and returned promptly, completed the repairs and had us up and running. Thank you all for doing excellent work.
Excellent service.
Rumer Loudin has always provided us with excellent service.
Very satisfied!
Great experience. Our renters furnace went out on a cold weekend of course. We were promptly contacted by Jimmy and Brandon came out and fixed the problem. The family was having a sleepover with little kids. All we can say is THANK YOU!
Outstanding service am so pleased with these guys they come to my rescue every time. Thank you.
Came almost 30 minutes after I called. And this was a Mon morning call. Service teck was very nice and explaned all he was doing. Thank you 😀
Great service. Highly recommend.
Went above and beyond to solve the issue and maintain our furnace! Thank you.
Service was very helpful and friendly
They came quickly and as always do great work.
Always on time, knowledgeable and courteous,
The service was excellent. The job was completed the day after I called. Jake had what was needed to do the job and he wasted no time doing it. Every question I asked was answered and he explained my options to me before he proceeded with the repair. He was even nice to my dogs.
Very professional and polite
Came right out and fixed my furnace on a weekend. The tech seth was very knowledgeable and professional
The young man, Jake, came to my home and assessed the issue with my furnace, as I had no heat. Jake has been serving my Heating and Air Conditioning units for several years. He’s respectful, easy to talk to and explains what is wrong and what the solution will be. I would recommend Rumer Loudin and Jake to care for your heating and air needs, honestly and efficiently.
Very timely, efficient, thorough, customer oriented AND affordable ! Will Never call anywhere else ! THANK YOUR FOR AWESOME SERVICE !
Always friendly and knowledgeable. Even came out on a Sunday to fix our furnace issues. Highly recommend Rumer-Loudin!
Fast response! Honest and reliable!
Techs are very professional and do quality work.
Very friendly and pleasant young man came to do our fall check-up! Very thorough!
A few years ago I began using Rumer-Loudin’s semi-annual maintenance program. Seth found a concern that needed to be addressed, then completed the maintenance. So now I’m ready – Let it snow, Thank you.
Excellent service
Always within the time frame they set up. Very professional. We’ve had Seth. Great work ethic. Polite.
All in all very professional and knowledgeable. Would recommend to anyone.
Wonderful phone conversation and service man Brandon was very knowledgeable and solved my issues ,calling them again. Highly recommend them.
Very responsive anytime we have had an issue. Quality work and very customer friendly. Highly recommended.
Great service and knowledge
GOOD WORK ALL! THANK YOU.
Very courteous and professional in all aspects of the inspection of the old furnace and installation of the new one. Brandon was so helpful in getting me a furnace on a very short turn around. I would recommend you to everyone I know.
Great company to work with. Great group of employees.
Always timely & exceptional service. Highly recommend!
Professional, Knowledgable, Prompt, Polite & Friendly. My husband & I are very satisfied with the work/service that the Rumer-Loudin team has done for us. Thank you all!
Great experience with Rumor Louden! Couldn’t have asked for a nicer tech to come and fix our furnace!
I highly recommend this company. Mr. Louden took the time to check and measure my dads and my place so he could show us the best options for both our HVAC needs. He also was patient with me and answered all my questions. Then his crew that did the installation and final set up were impeccable…super polite and courteous and also took the time to answer any questions and explain everything to me. We are very impressed with everyone at Louden’s and quite satisfied with our new Trane HVAC system.
They are always very polite and are very quick to help you. I am very pleased with how I was treated. I highly recommend Rumer Loudin!
Excellent service
Great response and service, Brandon is excellent!
These guys are awesome and always respond quickly when we need their help.
Called at 8:08 am. They were here and my heat pump was running again at 10:26. What a great company. They installed my system. This was only my 3rd service call in 13 years. They are good at their job. I hghly recommend them. Thanks Rumor Loudin.
Jim was highly professional. I recommend Rumer Louden to anyone who has a heat and air need.
Seth was amazing! He explained everything he did!
Rumer-Loudin’s tech does excellent work. Very willing to explain what they are doing and answer any questions one might have.
Furnace went down on the coldest day of the year. Lance came out and had me up and running in no time. Can’t thank them enough.
Seth was very, very, nice, considerate, and knowledgeable! If I could I would give him 10 stars.
Excellent service! Was able to figure out what was wrong with my furnace and fixed it quickly. Very kind and courteous employees.
Jimmy from Rumer Loudin was the first of all of the other companies we have had look at our furnace to let us know the issue was actually a result of the breaker. Our furnace is now running as it should and it was a simple fix. Thank you!
The Team was able to immediately schedule an appointment to fix my heating system and Brandon was able to quickly identify and fix the issue. Much appreciated!
Very friendly all around! I had to reschedule not once but twice because of Covid. The receptionist was more than understanding. Once Lance arrived at my home, he was here for 5 minutes and already fixed my furnace. He was very knowledgeable despite my home having a furnace that is more than likely 20+ years old. I would recommend them to anyone!
Great service!! Fast! I would recommend Rumer-Loudin
This is not the first time I’ve had to use them, and each time they are amazing. I was reluctant to call them today since it’s Presidents Day and I wasn’t sure they were open, but they were and they got someone to my house VERY quickly. The fan was broke on my heater and he got it replaced fast. Thanks so much.
Thank you Seth for checking my furnace. Everyone working for Rumer Loudin is very nice. Thank you all!
Brandon came again and did maintenance on our boiler. I had met Brandon before and was impressed then and am still impressed. He is both efficient and informative. He will be the reason I choose Rumer Loudin when I get a new boiler!
Rumer Loudin has a friendly staff. They are honest and reliable. This is who you want to call for your heating/cooling needs!
Informative and excellent service provided even though I have an older furnace.
Very knowledgeable and helpful, honest! Highly recommend. Great service provided.
Excellent service, understanding people and knowledgeable.
Professionalism, Punctuality, Quality, Responsiveness, Value. I have no complaints about anything. Lance was very kind and knowledgeable, and always does a great job
The technicians were friendly, knowledgeable and helpful. The response to our requests for service was prompt and I especially appreciated the contact they made to make sure we were home and to send assistance immediately.
The technicians were friendly, knowledgeable and helpful. The response to our requests for service was prompt and I especially appreciated the contact they made to make sure we were home and to send assistance immediately.
After hours and no heat! No problem! We got a return call and subsequent service with diagnosis within a couple of hours! Highly recommend these professionals!
Thank you Seth for checking my furnace. Everyone working for Rumer Loudin is very nice. Thank you all!
Brandon definitely took the extra time to provide customer service and much needed heat on a very cold evening! We appreciated you very much!
Always repair my systems in a timely manner.
Adam and Zach were friendly and professional. Would highly recommend They answered all our questions and performed professional and excellent work. Denise at the Barnesville office was super helpful and we appreciate all her help in our frustrating situation.
Always a joy to work with Brandon and the rest of the family:)
Outstanding service! Prompt & respectable on giving their clients information on what the issue was! I loved the fact that they give you a call to let you know of the cost of the job! Very satisfied!
You guys installed my furnace and heat pump a few years ago. Your installers did a very good job and do very clean sheet metal work. I recently had everything inspected and the service tech was very professional and even took the time to explain everything that he was doing during the inspection. Great company, highly recommended!!!
You guys installed my furnace and heat pump a few years ago. Your installers did a very good job and do very clean sheet metal work. I recently had everything inspected and the service tech was very professional and even took the time to explain everything that he was doing during the inspection. Great company, highly recommended!!!
Your installers are top-notch! So courteous, polite, respectful, and helpful. They are the true ambassadors of your company and they deserve much praise.
They have always come to the house without hesitation and fixed our needs.
Everyone was very professional. Devin and Adam were great. Showed up on time and went above and beyond to make sure everything was completed perfectly.
The response time to our problem was impressive. Someone (Tom) here by 9:00 a.m. the next morning. Thank You!
Have nothing but good to say about your employees. Thank everyone who I met as great people.
The guys were very knowledgeable and answered any questions I had. Bob was very nice. He helped bring my runaway dog back home. Thanks again for that.
Not only is our home cool, our electric bill went down $50.00 per month.:)
Called Rumer Loudin with and AC problem and they had a technician at my house within 15 min after the initial call. The technician was upfront and straight forward with my problem and had my AC working that day. I would highly recommend there services!
None. Everything was done quickly and everyone has been wonderful to work with!
Tom and Bob have always been professional and we trust the work that they do! Great workers! These two will be hard to replace when they decide to retire. We trust Tom. He has always done exceptional work for us along with Bob.
I am so happy with the way I have been treated by everyone I’ve been in contact with, from phone calls into the office to inside the home projects we have had over these many years. It is hard to trust businesses these days, however have always felt you are trustworthy.
They are the absolute best with which to work for so many reasons. Respect for our home, honesty, professionalism, and “getting the job done” are just a few thoughts that come to mind. This company has forever been there for us when we NEED them!”
We highly recommend your company and are very well pleased.
Thank you – hope to see ya for yearly maintenance of unit.
Everything was wonderful. Thank you.
Jim & Chloe did an excellent job of installation. Their attention to detail and neatness was exemplary!
Crew that worked were very knowledgeable and did great work. System/ductwork are running perfectly.
Very pleased. Nice staff.
Had another contractor previous year and they were unprofessional. Tom was very knowledgeable and explained everything in great detail.
We were very satisfied with the completion of our furnace in our new home!
Everything was good. Thank you.
We want to thank you for your prompt, courteous, and efficient service in all areas.
Great job!! Only business that called us back in a timely manner. Thank you very much:) The estimate was exact. No extra hidden anything. Straight foward service. Thank you.
Sid was very helpful and knowledgable and took time to answer all our questions. Drillers also were able to answer questions and were careful with lawn. Workers answered questions as well and were always respectful and work was done well even in difficult work areas. Complaints are few and minor. Old fuel tank leaked some fuel in yard when being removed. A difficult job for sure.
Thank you for the quick estimate and installation of our new AC unit! Thank you to Tom, his honest estimate, and recommendations. Also thank you to him for taking great care of my parents heating/cooling systems for 20 plus years.
All people involved were professional, well qualified.
Very well satisfied with the work and courtesy
The Adams were very enjoyable to work with.
Was great hope to do business with again.
Friendly, professional service.
All people I interacted with were courteous and very professional.
Tom has been coming to our house for years. We trust him. He’s very friendly and knowledgeable. The installers left our basement very clean :). Great. Excellent Service. Thank you.
I can say the representative of your company was very nice polite and very informative excellent representation.
We are very very pleased with your company & service. In our opinion, you went well above our expectations. Loved the old guy on tv that looks like Tom.
Kellie, thanks so much for sending Jimmy to handle our service call. He is a credit to your company. I asked to pass a joke for you. Thanks again for superb service and send regards to Sid and Tom F.
Dealt with Tom for years. You’re good people. Never a problem.
Tom saved the day for us by replacing a 100 amp breaker that was shorting out. Our heat was restored same day. Thanks
excellent service couldn’t ask for better service well done
Brandon was wonderful. I am so grateful he came out on a Sunday to help us. He was very professional, kind and understanding with the kids. It was so nice for honest information and not to be gouged by a company. I knew there was a reason the youngest in our house always runs and dances to your commercials. I too join her in dancing to your praises. Thank you so much!
Great service & Knowledgeable technician …
Yes, Denise, in the Barnesville office is so professional & polite. The young man that came & fixed the issue was very professional also. Thanks so much!
Tom saved the day for us by replacing a 100 amp breaker that was shorting out. Our heat was restored same day. Thanks
Won’t hesitate to call again if needed. THANKS!!
Thank you very much. I really appreciate your service. You all were really nice. And Brandon is excellent !!!!
Perfect. Did what you said. No hassles.
The company has always responded to my situation in very timely manner, especially Tom Friend.
Very satisfied.
I appreciate all of the professionalism and speed.
Your guys did a fantastic job on my install. I would highly recommend your company to anyone needing an upgrade. Tom, Bob, and Devin are awesome!! I can’t say thank you enough for a job well done. A+ superior rating in my books. Thanks again.
Everything was done in a very timely manner and very informative.
To Whom It May Concern: I just wanted to give praise to Tom for doing a great job on my estimate. His attention to detail on the install really impressed me and helped me make my final decision. I did have another estimate from another company, but they didn’t come close to comparison. I look forward to doing business with you and I will definitely recommend you to anyone I know who needs a new install. Thank you.
Hi Kelly, Just a few words to thank you, Tom, and the folks there. Everything is working great, so far, and I appreciate that your company has always treated me fairly, with people I always enjoy talking to. God Willing, I will be able to enjoy and most importantly feel confident that the AC and furnace, you all installed will last me. Obviously, I’m at the age where I have more time behind me than what’s in the future, but if God keeps me healthy, I know your company will be there if I need you.
Can’t think of anything (to improve) at this time. Very easy to work with. Thank you and your team !:)
A VERY GOOD company.
Very friendly sales & technician, knowledgable, & personable. Very professional in looking for the right solution for moving the thermostat.
I can’t say anymore, how pleased I am with Brandon, smart, and treats us very well. You should be very proud to have him in your employment.
Everyone was very helpful. Will recommend to friends.
Thanks for such superior service. Adam and Jed are awesome, knowledgeable & kind. Thank you for being so professional.
I had an emergency type situation with my water heater and Tom came to check it out within 1/2 hour of my call. He also arranged for a new one to be installed quickly the next morning. I really appreciate the quick service.
I know Mr. and Mrs. Rumer from our church. The company is well known and trustworthy.
Thanks for being someone we can depend on….We hope you know how important that is to us.
Very accomodating and helpful. Thanks for the great service!
We built our home in 1981. Rumer installed our first Furnace and heat pump (York) in our new home and we have been with them since. Our AC went out during the night (8/13/21) and I called at 8:00 this morning. Tom was here at about 10:00 am and the AC was fixed shortly thereafter. A big shout out to Rumer-Loudin who always provides excellent service and to Tom who is remarkable! Thank you so much!
Tom, Bob, and Dennis were very professional. We are totally satisfied.
Just wanted to say Brain, Lance and JJ were very professional. Rumer-Loudin put my central air in 4-years ago. Then they put in my new furnace. These guys are top-notch. I have recommended Rumer-Loudin to a lot of people. You guys do excellent work. Your employees are the best. Tell them “thank you” for me. I am one very satisfied customer.
They helped us when we needed them and we are very thankful.
Great people to work with, very knowledgeable and kind.
Great people to work with, very knowledgeable and kind.
Staff and installers are courteous, knowledgeable, and helpful. The job was done well, we are satisfied.
Installer Brandon very efficient and professional. A company should be very proud to have an employee like Brandon. His actions and respect spoke volumes to the way he was raised. Parents have to be very proud of the great job. Thank you.
You were all very knowledgeable and friendly.
Hey guys, I just wanted to take a minute to let you know how much Joelle and I appreciate the repair work you did on our water heater. It is working like a charm now. The prompt service you provide as well as the fairness in your business practices is exactly why I have used and will continue to use your company for all of my HVAC needs. It is also the reason I have recommended your company to others over the years. Thank you again!
I was quite surprised and impressed by the promptness of the service. I expected a wait of two weeks or more before installation.
The young men who installed my furnace were very personable and efficient.
Very happy with everything! From the office staff to the installation. Thank you!
Very satisfied customers. Thank you!
You are awesome! Thank you so much for fast, friendly, knowledgeable and responsive service! Your competitors never even called me back! I will recommend you to EVERYONE!
Have been with Rumer-Loudin for over twenty years. Always done good job. Thank.s
Excellent service from start to finish.
Did a great job. We always call on Rumer-Loudin.
We received exceptional service from Brandon, Jim and Adam. Will definitely recommend to our friends. Thank you to Denise also for her help.
Primarily quickness with response to calls and sending teck to evaluate and meet needs. Talking to a real person is also a primary positive experience. Anytime within last years received immediate help. So grateful for this. Thank you and your staff for your service and professional response at often very difficult times. Keep up the good work. Have a good 2021 year.
I am pleased with the prompt, professional, expert, and friendly service from all employees.
We are 100% satisfied how we were treated and what a great office staff & installation crew. Thank you Kellie!
Great service!
I first called a HVAC co. A couple of blocks from me on a Friday although they advertise same day service, I was told the best they could do was Tuesday, 10:00 AM on Tuesday morning an employee called me and said he didn’t know what time he would get to me and he would probably just gas and go ( charge the unit with Freon and leave) I asked about looking for the leak. He told me that it may take some time and then talked about possibly replacing the unit ( it’s only 8 years old ) So I called Rumer-Loudin and within 40 minutes an HVAC tech was at my home. And within 45 minutes he found and repaired the leak cleaned the condenser coil, and I have no problems after that.
Thanks Rumer-Loudin!
The whole company went out of their way to make sure my needs were taken care of.
Thank you for your help and are very satisfied 🙂
Tom came in a very timely manner after I had him for my furnace and I know you were very busy at the time. Thanks, Tom!
Everyone is great & reliable. Thanks for everything.
Nice job! Thank you. 🙂
All involved were courteous and professional. Thank You.
Wonderful experiences with Rumor Loudin in the past and now. Appreciate the prompt, professional service.
We had a lower bid with a reputable company but my decision was the result of Tom’s presentation and experience. Also, Bob and Todd were great in all respects.
I thought everything was done on time and wonderful.
Appreciate your good service and very professional and friendly service persons.
Any time Amy and I have a problem with the system Tom is always there for us.
Customer for 25 years. Know, trust, and respect Rumer-Loudin and their people.
Yes, we were pleased with how everything went with the workers, JJ and Jason. The did a great job and of course Sid explaining everything to us. Thank all of you very much. Keep up the good work.
Very nice company to do business with. You were the ONLY company that could come out that day. Thank you!!!
Tom has assisted me before. Straight shooter. I truly appreciate Tom and Installation crew,
We were extremely satisfied with the services provided, The service technician was very thorough and explained and showed us what the problem was with our furnace. Then fixed it in a very timely manner. Excellent service from top to bottom. Thank you.
We are extremely grateful as to how quickly the furnace was installed. We will recommend your company to area friends and relatives. Thank you!
I found Tom to be very knowledgeable and an asset to your business. Don not like the install of the wall bracket of the heat pump and recommend you find a neater way to do it
Thanks for being there when a breakdown occurs on my unit or a rental.
Appreciated the honesty of Tom and was very impressed by how quickly Tom got here to asses our problem and how quickly it was all fixed! Thank you for excellent customer service and care.
Very efficient and courteous crew. Was very satisfied and plan on having them install a furnace in the fall.
I am well satisfied with the work they do.
You have been very courteous, dependable, and I can count on you to be prompt and on time according to your promises.
Very satisfied – especially like the clear view water trap setup – neat job.
You are the best! Thanks for being there. Also we want to sign up for your maintenance.!!
Wonderful experience form start to finish. Very pleased with our experience and results. Thank You!
I appreciate how Tom always explains everything, and the installation crew did a really good job.
You have always done very good work on our furnace and air conditioner.
Recommend often.
Rumer-Loudin has always been my first choice.
(Deciding factor was) promptness in coming to diagnose my problem. (Same day I called), One of the best overall experience I’ve had dealing with a business. Thanks.
Fantastic in very aspect.
There was a difference in the estimator and installers installation of thermostat controls/very confusing to be installed two different ways. There was not much conversation about labor warranty. Over all we were very pleased with the guys that come out. Performed a great job and were very professional and very nice to me family. We would recommend your company to anyone. Very quick and clean. Very knowledgeable when we called office and the installer performed great. Very good estimator. Great job/very pleased. Thanks.
Very pleased! Thank you!
Outstanding from start to finish! We have depended on Rumer Loudin for service over many years and it has always proven exceptional. Tom talked with us and explained our options and his recommendations. It was clearly because of our faith in Tom to do right by his customers that we chose to have Rumer Loudin install our ac/furnace system. The dependable service that we have received over the years from R-L was another key factor. Anytime our furnace went down, RL was there ASAP to take care of it and that has been greatly appreciated. The installers were fabulous! Courteous, considerate, careful and totally professional. they knew what they were doing and got the nature and size of the job, we anticipated a mess that would have to be cleaned up. Not at all! They left the entire area inside and out neat and clean! What a great job. Thank you.
They did a good job.
Job well done!!
Tom was a great source of info and input re: my heating/ac needs – very prompt and courteous. Thanks gain!
Outstanding job – would highly recommend to others.
100% satisfied with everything. Tom gave me the estimate on Tuesday, installed and done on Friday. I work from home and I didn’t even know they were here. Very professional.
Completely satisfied.
Keep up the good work.
Well satisfied. Can’t complain.
Dealt with Rumer in past and was very pleased. We will recommend your business to family and friends.
Use them before and we were satisfied with the work and timeliness.
It’s always been a great relationship.
Installers very knowledgeable and courteous.
Tom, Bob, and Jim are exceptional. Highly Recommend!!
Everything was excellent.
Very pleased with service.
Suggestion for improvement – none at this time. Very happy!
Your very professional, keep up the good work.
Guys were great. Good job guys! Thank you!
We are very satisfied with everything – especially the fast service if you are in need. We can’t think of anything you could do to improve your business. It’s great to do business with you.
Wonderful People!
Appreciate your quick response to our needs! (As always seems to be the case our furnace quit on the coldest day of the season).
Wish more businesses were like you.
T.F. is great! The work crews were awesome. You live up to your reputation. You stand behind your equipment and service has always been wonderful.
Estimator, T.F. is very customer oriented. He has a vast knowledge of the situation,
Thanks to Tom and the guys for a Great Job!
Thanks for the great service!
Thanks for getting rid of the loud noise every time the furnace comes on.
Overall great experience. Thank you!
Tom, Bob, and Todd were very knowledgeable and explained things for us. Good Job!
Very professional.
You were great and I appreciate it.
Would like this opportunity to thank Brandon who serviced my account. Who was very trustworthy and very knowledgeable with his skills. Also showed up within a coupled hours. Thanks Brandon!
Hi Kellie:
I’ve got a story I have to tell you…….
So, I get back from vacation on July 7th….and I walk in my house…and my air conditioning is not running…and my house is like a furnace!!!!
So we turn the unit off…and then back on… and the unit starts right up….
but…the fan is running….and the A/C itself really doesn’t come on.
So I place a call to your after hrs. emergency number…since it’s now evening. Someone…who turns out to be JJ returns our call…and we set it up so he can come out on Sunday to take a look…
He is to be at our house between 12:30p-1:30p on Sunday…and by George, he is there right on time…. he spends about an hour at the house…and diagnosis is is that the compressor is shot…..
So we agree that he will do an estimate on a new unit for us.
On Monday…I stop by your St. C. Office to check on an estimate….and JJ is off because he hurt his back….. …but as I am leaving….Tom comes out to me and says…he wants to come down to the house and check to see if he can get it running….he does come down…checks it out and concurs the compressor shot.
He then does an estimate for us right at our kitchen table…which we immediately agree to.
On I believe either Wednesday or Thursday we get a call from Tom…he says everything is in…and they want to come down and install…..
Jody and I believe Jason come down….along with Tom who gets them started…
They get everything done by 2:30pm…and we have terrific air conditioning back in our house.
I tell you all of that…so I can tell you this…. from the very beginning starting with JJ answering the call…to Tom overseeing the project…to the super job Jody and Jason did…. it was an absolutely terrific effort and job by your company for us!!!! On a scale of 1-10…you guys get a 20…that’s how good it all was!!!!
I can’t tell you how much I appreciate ALL that you guys did for us!!!!!
If you ever need a testimonial….. I’m your guy!!!!
Rarely do we ever hear if anything goes right…or is even great…. and I’m telling you your people are GREAT!!!!!!!
Thank you all for the timely job of installation in the middle of a very cold spell…was not the best conditions!! Impressed with Bob and JJ’s workmanship-very good work ethics. The kind of crew many contractors would desire.
The guys were great. They did extremely good on the job. Fast and efficient. I would recommend to anyone I know. Thank you for great service.
I would recommend. They did a great job and answered all questions we had.
Always prompt when I need service.
Tom has been amazing every time he has come out. My husband always seems to be traveling when we have issues and he always makes me feel comfortable and explains the issues very well! I would highly recommend him. The installers were great too! Thank you all!
Very satisfied.
I was exceptionally pleased with each step of the project and will be pleased to recommend Rumer-Loudin to others.
Thank you to Sandy who took my calls and assured me of my concerns.
They all done a fine job.
When I called them they came right over. They were very helpful and took care of the problem. Very professional and caring. Thank you Rumer Loudin for your service.
Speed and loved service
Every time I’ve called, they are here same day. Especially Tom.
System wasn’t functioning correctly. Made a call to your company, a man was out to our home on a weekend. Now, that’s what I call service!
So far we have had a very good relationship with you. Tom was very helpful and we had the impression he knew the equipment very well. Very knowledgeable. Bob and Adam worked hard and very steady. They answered any questions we had. Good guys. Would recommend.
Very satisfied with Tom and installers. Always good service.
Tom explained everything to my husband and recommended attaching it to the wall and we took his advice and like it better. Bob and Adam worked non stop and completed the job earlier than expected and cleaned everything up. All in all we couldn’t have had a better experience with the installation.
Tom Friend has serviced my furnace/ac at my residence I moved from for many years! After moving I wanted to continue to have Rumer Loudin service my equipment. It’s a matter of trust that’s hard to come by these days. Tom was and always has been super to work with. Bob and Adam were very professional and got the job done rather quickly.! I am very satisfied with the job they did and most of all I’m very happy to have working AC (which I didn’t when I bought the house) and the peace of mind knowing I have a more efficiency furnace. Overall I am very satisfied and pleased with the performance of this company. Thanks!
Am very pleased with the work they preformed. They accessed the issues and responded promptly with our situation. Very thankful they did.
I am very pleased with the work, as always.
You already are a reliable company and local and well liked. Loved them.
This is one of the few companies who work very hard in all areas to please their clients. Even after finishing we know we may feel very comfortable calling about any issues. Like we forget how to use thermostat pad
We were very impressed with the installation crew. JJ and Jimmy, they did a great job. Also our new system is much quieter and works so much than our previous system. Thank you.
Very pleased. Sandy is great! Thanks for taking care of my mother as well.
Very satisfied with installation from beginning to end. Thanks very much.
The gentlemen were very friendly and also very helpful in explaining with what was wrong with our previous equipment 🙂
Tom Friend’s presentation gave us confidence in RL’s installation and warranty.
They did a great job!
Pleased with the process.
Well pleased with service and timely manner it was performed.
Customer since 1983. Have always been happy with sales and service. always done right the first time.
I have had to contact a few services lately such as plumbing, water heater, etc. Your business was by far the most prompt, the most courteous, the most professional. Thank you so much.
Tom “earned” my confidence is assessing the condition of my heating & cooling systems. I am most grateful for his honest evaluation of my equipment. My friends gave me the best advice to contact Rumer-Loudin when I bought my Ohio home. I will continue to recommend your company to my friends also. Kelly and Sandy also have my appreciation for super customer service. God Bless you all,
Wonderful service. Estimator is a great guy who took time to explain everything. Best company to deal with! Thank You! And thanks for the calendar!
Have had your company install air conditioner & furnace, the experience has been very good on both.
I appreciate all of the employees as Rumer-Loudin with whom I had any contact. If any future adjustments are needed on our new furnace, I also expect to be well-satisfied with your prompt professional service and advice.
I would highly encourage others to use Rumer Loudin’s services.
They were very professional, and very nice.
Thank you for your quick response to our call. Furnace is working perfect.
Larry was very professional. Very good rep for your business.
Appreciate Sid coming out on Christmas Day for my tenant. Always professional every way.
I appreciated the prompt service. I would recommend Rumer-Loudin. Thank you for the great service.
In past, impressed by technicians service and kindness to an elderly woman who had an OLD converted coal to fuel oil furnace.
Very thankful that Brandon came out to get us going after hours.
Very happy.
You are all doing a great job. Keep up the great work.
Quick. Knowledgeable.
You guys are the best.
Service was excellent. Fast and efficient.
Everyone done their job in a professional way. “A great team.”
They were prompt & courteous always. Excellent people to deal with.
Everyone was very caring.
Anytime I had a breakdown, was always there for me.
I really appreciated the way the repairman made me feel comfortable. He was very friendly. Thanks.
Very well run company.
Good Job.
Nice bunch of people.
Both John and Lance did a great job in installation and were very polite, kept the house clean, and made us feel good about choosing Rumer Loudin. I went to my Mom’s house to work while they did the install. My Mom left with her friends to go shopping and see a movie in case the house got too cold. While I tried to not be in their way as they installed the unit, I also would from time to time go see if there was anything they needed and check on the progress. One of the things that I appreciated from both men was their willingness to talk with me about some of the technical things. About three other HVAC companies in the OV were not like that at all. First of all, I appreciate the time they took to hold my hand, but I also got the impression they knew what they were doing. It made me feel even better about choosing Rumer-Loudin. When they left, you could not tell anyone had been to the house. They were also very respectful of my Mom. I would strongly recommend them to any other prospective customer. In fact, one of my Mom’s neighbors said she was impressed and was interested in getting a heat pump to replace her oil furnace. She said she was going to ask Rumer-Loudin for a bid, and her nephew owns an HVAC company in town. He is the guy, who put in the poorly sized unit at my Mom’s house.
As far as operations go, the unit seems to be working very well. My Mom loves that you can get the outside temperature reading at her thermostat. John said that Tom asked him to connect this outside thermometer. Plus, my Mom told me the next day she was surprised at how much heat was coming out of the registers. Another thing that both my Mom and I noticed is how quiet the unit runs. My Mom says she can’t hear the inside air handler and the outside unit is also very quiet. The difference in noise between the old unit and the new one is very impressive. My Mom has been calling her friends telling them how good the unit is.
Dear Sid:
This letter concerns the two men who completed our furnace project, Bob and his co-worker.
We want you to know how much we appreciate their fine attitude, their courtesy, their concern for the customer, and their professional work. Will you please convey our gratitude to Bob and his co-worker.
Sincerely,
Howard & Theresa L.
Great Guy. Good Job. No problems.
We have been dealing with the contractor for several years and are very satisfied with him and the Trane products.
Nice guys-worked hard-difficult working in crawl space under the house.
We were very satisfied with Rumer-Loudin and have recommended them to friends. Were very impressed with the quality of the installation, the people, & the way the cleaned up & left everything back as when they started. Are very glad we chose them to do the work & feel confident if we need service they will be readily available & the work done right.
Rumer Loudin did a great job. All the people that work there are great at what they do. They are very friendly and neat and did a great job.
Thank you for a job well done! We will recommend you guys to all!!
We have been very happy with Rumers since our first contact 17 years ago–especially with Tom Friend, ace repairman, installer, diagnostician and reconteur!
The Rumer-Loudin people were very neat in their work and friendly. They told me if there were any problems to just call.
To whom it may concern—-
We had furnace problems the first part of this week (March 1)–Tom showed up and go some heat coming–later it quit again–Tom responded and tried some magic with his fingers crossed–all this time our 25 year old furnace was going to have to be replaced soon–everything quit–Tom showed up again and was able to schedule a replacement for just a couple of days since we were without heat.
Kevin and Bob showed up early–these guys are good at what they do plus their social skills with the customer are outstanding and comprehensive. Their compassion as well as all I talked [to] on the phone was without a doubt GREAT!!!
We’ve bought three homes in the area and have never been treated this way with such caring and professional manner–These guys are worth their wage and probably even more so—
“You get what you pay for”–don’t lose these guys!!
Sincerely,
Bill & Jill P.
Great Job! Came as promised and did an excellent job of installation! Thanks!
We are very satisfied with the work Bob and Kevin did installing our furnace system. We are very pleased with our system.
Thank you for being so reliable. We appreciate how quickly our repairs are completed. Everyone is very professional and Tom has been great. Thank you again.
Your technician was very professional and knowledgeable. Very good service. Thanks.
Overall a trouble free experience, just like we like it!
I was very pleased with Rumer-Loudin. They were on time. It cost me what they said it would. They did the job in one day and were considerate and neat.
When I need him he is very prompt.
Very satisfied with them.
Very happy with service.
Installation crew did a fine job. Have had experience with them for 30+ years.
Rumer Loudin did a very good job. They got into more problems with our old system than they anticipated. They worked with us and did a very good job.
The Rumer-Loudin staff are always very professional and courteous. When we call they respond in a timely manner and have always been able to fix our problems. We appreciate the job they do.
Rumer-Loudin, Inc. did a wonderful job on installing our new Trane. They were very nice people to deal with. When they were done, they cleaned up as they weren’t even there. During the estimate, he took time, ask questions, and we had a price right then. We are very happy with our new Trane and the electric bill. We would highly recommend Rumer-Loudin, Inc. and Trane to everyone. Once again, we are very pleased. Keep building a wonderful product.
Dear Owners and Employees of Rumer Loudin, Inc.
I found it very refreshing to encounter a business that showed as much professional courtesy to me as you did this week. You, your company, and your employees are #1 in my book. Many people today have forgotten the importance of public relations and the effect it has on those we associate with. You can be assured that if the need arises I will look on your company as the one to purchase from in your area, and when discussions arise personally with any of my acquaintances about services of your nature, you will be highly recommended.
Thanks again for your help.
I have been very pleased through the years with my association with Rumer-Loudin. With new construction I purchased an air conditioner and furnace and I’m very satisfied. My mother purchased a new heat pump…Sid and his employees were excellent in getting it fixed for her.
I’m very pleased with the installment of the Trane and the two men who installed it.
I have a routine fall check–this past winter I awoke to a cold house. I called before 7:00 A.M.–left a message and I was contacted by 8:00 A.M.–the service man arrived soon after–and he had the furance repaired in record time. (It was a “fluke” that caused the problem but he found it & fixed it.) He was prompt efficient & friendly.
I would rate Rumer-Loudin AAA+ in my standards. Everything was 1st class treatment. I would recommend to my family & friends.
Trane furnace and A/C install Sept. 07. So far so good and my electric and gas bills are cheaper. If something should go wrong in the future I will call the same contractor.
Beith household has been a customer of Rumer-Loudin for over 30 years. Have always received the best service and satisfaction from the products and the entire staff. I did not hesitate to recommend Rumer-Loudin to my friends, neighbors, and relatives.
Rumer-Loudin, Inc. is a very good heating contractor. I also was a masonary contractor, and have known this company for years. There is in my estimation no better heating & air conditioning people in the Ohio Valley. We think the workers were great and recommend them to anyone.
Rumer Loudin has always given us the best of service and prices.
Well satisfied with service.
A very reliable and helpful person to me as I am a legally blind person and it meant a lot to have someone I could depend for an honest answer.
Highly recommend Rumer-Loudin, Inc.
We bought our first heat pump from Rumer and was very pleased so when we needed another one 11 years later, we went to back to Rumer, who recommended the Trane over the (brand) we had. We are very pleased with Rumer and our Trane heat pump. You could not ask for better service than we get from Rumer.