Privacy Policy

At Rumer-Loudin, Inc., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information.

Information We Collect

We may collect personal information such as your name, address, phone number, and email address through offline interactions (e.g., phone calls, in-person visits) and online via our website forms. Payment information is collected only from customers who choose to pay online.

How We Collect Information

Information is collected through:

• Website forms submitted by users
• Third-party services (such as payment processors)
• Phone calls and in-person communications

How We Use Information

We use your information to:

• Provide HVAC services
• Communicate with you about service requests and scheduling
• Send service reminders
• Request feedback through customer satisfaction surveys

Sharing Information

We do not sell your information. We may share personal information with:

• Payment processors to facilitate secure transactions
• Google Analytics to monitor website usage and improve user experience

Cookies and Tracking

Our website uses cookies solely for analytics purposes, helping us understand website traffic and improve functionality. No cookies are used for advertising or tracking individual users across other websites.

Data Security

We take security seriously and protect your data using secure servers and third-party services that adhere to industry standards.

Data Retention

We retain non-anonymous data only as long as necessary to provide services or fulfill legal obligations.

Your Privacy Rights

You have the right to request the deletion of your personal information at any time. To submit a request, please visit: https://www.rumerloudin.com/contact-us/

Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. If such information is inadvertently collected, it will be deleted promptly upon discovery.